Payment reminders
Remind kindly. Follow up firmly.
Folnaro shows who still owes you money and suggests the right reminder level. You check and send.
- Open items at a glance
- Reminder levels with their own deadline
- Default interest by the day
- Instalment plans
01
Open items
Overdue invoices sit at the top of the overview, with days past due and the next reminder level.
02
All at once
Reminders for every overdue invoice in one pass. Invoices whose deadline is still running wait for a later run.
03
Instalment plans
Split the open amount into instalments with due dates. Reminders then ask only for what is due.
Why it matters
Following up is unpleasant and so it gets put off. Every week of delay is missing from your cash. Folnaro shows which invoices are overdue, suggests the next level and adds fees and interest only where they are allowed.
Good to know
When business customers are in default, you are entitled to a €40 lump sum under § 288 BGB, plus default interest. Folnaro computes both, offsets the lump sum against reminder fees and warns when a claim may be time-barred.
Questions
Can I charge fees for the first reminder?
Only once the customer is in default. If they are not yet, this letter puts them in default. Folnaro then adds no fee and no interest and tells you so.
Can I send reminders for many invoices at once?
Yes. The reminder run suggests the next level for every overdue invoice. Invoices whose deadline is still running or that may be time-barred stay out. If you like, each letter goes straight to the invoice recipient by email.
What about customers who pay in instalments?
You agree an instalment plan with its own due dates on the invoice. The invoice and its VAT stay unchanged. Reminders then ask only for the instalments that are due.
What comes after the final reminder?
The court dunning procedure, which you apply for at the dunning court outside Folnaro. If the money is lost for good, you write the receivable off in Folnaro.
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